JCM

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About Pulse: Pulse stands as Kenya’s leading innovative media company, dedicated to informing and engaging Kenya’s young audience. We provide expansive media reach and creative marketing solutions to our partners. Learn more about our company here.

Position: Senior Solutions Engineer

Job Type: Full Time
Qualification: BA/BSc/HND
Experience: 2 – 5 years
Location: Nairobi
Job Field: Engineering / Technical, ICT / Computer

Role Summary: We are in search of a highly motivated and technically proficient enterprise solutions engineer to join our dynamic team. As an enterprise solutions engineer, you will play a critical role in ensuring our customers’ success by implementing our software solutions to address their specific last-mile delivery challenges. Collaborating with customers such as Naivas, EABL, Kingsmil, G4S, teach team, product team, and sales team, you will deliver exceptional value, supporting our mission of helping businesses thrive.

Daily Responsibilities:

1. Customer Engagement:
   • Work closely with our sales team to understand customer needs.
   • Present product demos and offer technical guidance.
   • Act as the link between our company and customers, illustrating how our software can address their unique challenges.
2. Solution Mapping and Integration:
   • Transform customer requirements into practical solutions.
   • Analyze needs and map out software solutions using our products.
   • Ensure seamless integration into existing workflows and oversee the piloting phase.
3. Technical Support:
   • Provide technical support during implementation and beyond.
   • Troubleshoot and resolve technical issues.
   • Collaborate with our development team to prioritize customer-specific needs.
   • Support the rollout of our solutions.
4. Training and Documentation:
   • Develop and deliver customer training sessions.
   • Create user guides and technical documentation.
   • Ensure customers can effectively use our software during piloting and rollout phases.
5. Support, Feedback, and Continuous Improvement:
   • Provide support beyond implementation.
   • Gather customer feedback and insights to enhance our software.
   • Stay updated on industry trends and collaborate with development teams to keep products cutting-edge.

Requirements:

• 5+ years of experience in a customer-facing technical role (e.g., integrations engineering or solutions engineering).
• Bachelor’s degree in computer science, engineering, or a related field (or equivalent experience).
• Deep understanding of system architecture and design.
• Background in systems design and planning.
• Expertise in core data structures and algorithms.
• 2+ years of experience writing code in Golang.
• Expertise in ERP and logistics systems used in demand planning, distribution, and inventory management (e.g., SAP Integrated Business Planning, Xero, Salesforce Map).
• Adept knowledge of solution mapping, integration, piloting, and rollout of software solutions.
• Previous experience participating in pre-sales meetings.
• Track record of successfully contributing to sales efforts.
• Familiarity with supply chain management and fleet management concepts and processes is a plus.
• Experience working collaboratively with clients to implement software solutions.
• Strong problem-solving skills and the ability to troubleshoot technical issues.
• Excellent communication and presentation skills.
• Ability to work independently and as part of a cross-functional team.
• Willingness to travel to customer sites as needed.

Method of Application: If you are interested and meet the qualifications, please apply through our official website here. We look forward to considering your application.