Senior Site Operations Manager at Workforce Africa

Posted 2 months ago

Senior Site Operations Manager

Job Summary 

  • A Water Farm creates access to clean water for communities by purifying salty or brackish water using solar power. As Senior Site Operations
  • Manager you will be responsible for the overall performance of multiple Water Farms (SWF) in the assigned area distributing your time between these to ensure achievement of our People, Customer, Distribution, Operations and Financial goals.
  • You will have hands-on responsibility for guiding site management staff in your area, overseeing daily operations, distribution and cash management, evaluating and optimizing operational performance, ensuring compliance with all regulatory and company standards, and preparing area performance forecasts and reports.
  • Your duties will also include new site set-up, planning and allocating resources, preparing budgets, executing & monitoring progress and keeping stakeholders informed throughout the project lifecycle.

Duties and responsibilities 

  • Lead, manage, and support the site level managers in the area and ensure they achieve their individual site goals.
  • Achieve overall area distribution volume (litres per day) forecast and financial breakeven as defined in budget.
  • Serve as first-level support for Site level Managers in resolving day-to-day challenges while providing strategic insights.
  • Provide daily oversight and review of site level cash management including sales by MPesa, cash, and other payment methods.
  • Continuously plan, evaluate, and optimize operations in the area to be efficient and cost-effective, looking for and leveraging any synergies and resource sharing.
  • Own area business outcomes presenting these in weekly reviews of the area providing performance against KPI’s and proactively recommending remedial actions.
  • Maintain compliance with all government licences and regulations.
  • Ensure all sites are operating in accordance with the company’s defined SOPs and standard practices.
  • Support area site level managers in coordinating repairs with area O&M teams and escalating critical issues as required.
  • Collaborate with the Community Engagement Manager and HR Manager to hire and retain top tier talent.
  • Continuously communicate the firm Kenya’s Mission and Values to staff in the area ensuring that our impact on the community is always top of mind.
  • Promote a customer-centric culture ensuring an exceptional customer experience.
  • Collaborate with the Country Manager and the global team in making strategic and tactical decisions for sites in area.
  • Develop, grow, and maintain strong relationships with area community leaders, key customers, government representatives, and stakeholders to maximize our local relevance and positive brand equity.
  • Participate in area new site set-up and take responsibility for procurement of office furniture, site equipment, security services & waste disposal services and set-up of productivity systems (Internet, phone lines etc.) ensuring that all projects are delivered on time within the stipulated scope and budget.
  • Execute on other duties as assigned.

Qualifications and requirements 

  • Fluency in English and Swahili.
  • Bachelor’s degree in a business, commercial, management or related field preferred.
  • Honesty, integrity, and reliability
  • Experience in area or multi-site management preferred.
  • Experience leading fast-moving consumer goods sales and distribution teams is an added advantage.
  • Strong knowledge of business and management principles (budgeting, cash and cost management, planning, resource allocation and human resources).
  • Project management and related experiences.
  • Ability to work flexibly and travel in the area.
  • Computer literacy (Microsoft Office suite or equivalent and Asana project management software) and able to learn other applications.
  • Strong ability to communicate with people effectively and confidently at all levels including direct staff, colleagues, customers, and influencers.
  • Problem-solving skills that enable proactive identification and resolution of issues.
  • Ability to effectively resolve internal or external conflicts.
  • Skills to develop positive relationships by understanding and addressing individual needs, build and work in strong teams, motivate, coach and collaborate with others.
  • Ability to delegate effectively as needed while holding others accountable for outcomes.
  • Strength to work under pressure from time-to-time by multi-tasking, prioritizing, making decisions or escalating for support when appropriate to meet stringent deadlines.

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