JCM

The Church World Service (CWS) is a cooperative ministry of 37 Christian denominations and communions, founded in 1946. It is dedicated to providing sustainable self-help, development, disaster relief, and refugee assistance worldwide. The organization’s mission is to eradicate hunger and poverty while promoting peace and justice at the national and international levels.

Senior Manager, Monitoring, Evaluation, and Learning (MEAL)

Primary Purpose

The Senior Manager, MEAL, provides operational leadership and technical expertise to teams overseeing the goals and objectives governing RSC Africa activities. This role supports evidence-based contextual analysis, strategic planning and implementation, decision-making, performance management, and risk management for learning and improvement. The Senior Manager, MEAL, builds the capacity of the RSC by strengthening learning and knowledge sharing across RSC Africa, with CWS leadership, implementing partners, and the Bureau of Population, Refugees, and Migration (BPRM) at the U.S. State Department.

Key Relationships

Internal to CWS:

• RSC Director
• Deputy Director, Program Implementation
• Deputy Director, Program Development and Quality
• Deputy Director of Administration
• Associate Director, Program Compliance
• Associate Director, Strategic Planning
• Associate Director of RSC Programs – East and Southern Africa
• Associate Director of RSC Programs – Great Lakes, West and Central Africa
• Senior Manager, Data Analytics and Visualization
• Associate Director for Refugee Processing

External:

• BPRM Program Officer
• Refugee Coordinator
• UNHCR
• IOM
• RPC
• Resettlement Agencies
• CORE

Working Environment

• Office and/work from home environment.
• Periodic travel to the field as may be required.

Responsibilities

Leadership and Management (35%)

• Participate in and provide input in strategic planning conversations to achieve RSC Program goals.
• Engage in effective team management as per CWS expectations.
• Coordinate programmatic inputs to the annual RSC budgeting process.

Program Administration (25%)

• Oversee development of work plans, their implementation, and reporting for the MEAL and CDE teams.
• Provide support to RSC departments and teams in setting clear SMART goals, objectives, and indicators.

Representation (15%)

• Maintain effective relationships with RSC Africa/USRAP partners.
• Occasionally meet with PRM/USRAP partners and represent CWS/RSC Africa on processing or other programmatic matters.

Compliance (10%)

• Ensure all refugee case processing functions within the team strictly adhere to policies and guidelines.
• Develop, implement, and disseminate internal standard operating procedures (SOPs) for reporting functions.

Data Management and Analysis (10%)

• Work closely with the Senior Manager, Data Analytics & Visualization, to develop reports monitoring staff efficiency and accuracy.
• Ensure quantitative data provided in reports to stakeholders is accurate.

Additional Roles and Responsibilities (5%)

• US passport holders may be required to facilitate DNA collection.
• Any other duties as assigned.

Qualifications

Experience:

• 8 years of relevant paid work experience.
• 3 years of direct supervisory experience.
• Demonstrated management experience with a refugee-serving/processing agency(s).

Skills:

• Strong analytical and report-generation skills.
• Strong supervisory skills.
• Excellent organizational and time management skills.
• Advanced computer knowledge, specifically with MS Access, MS Outlook, MS Excel, and other statistical analysis programs.
• Strong English communication skills, both oral and written.

Education & Certifications:

• Bachelor’s Degree in a related field required.
• Master’s Degree preferred.

Abilities:

• Work and make decisions independently.
• Maintain a high performance standard with attention to detail.
• Exercise good judgment.
• Deal effectively and courteously with associates, outside agencies, refugees, and the public.
• Manage a large and diverse workload under pressure.
• Analyze and solve complex problems.
• Work with minimal supervision.
• Be flexible with changing daily duties.
• Actively participate in the implementation of the U.S. Refugee Admissions Program (USRAP).

Interested and qualified candidates can apply here.