Sales Unit Manager – Mombasa at Izwe Loans Kenya Limited

Posted 4 months ago

Job Scope:

Reporting to the Head of Payroll business, the job holder will ensure growth of customer numbers, retention, and maximum returns to the company by ensuring good customer service is rendered to the customers through timely loan processing and payments. Growth of Asset and quality Retail loan book in the branch through effective management of the Sales Agents. Ensure seamless procedures in Recruitment, Training and Performance management by ensuring optimal productivity of Sales Teams. Ensure optimal performance of the assigned Rural branches on loan sales, recruitment of new agents, retention, and retention of customers.

Key Responsibilities:

  • Growth of productive sales agents in line with the institution’s Strategy
  • Growth of the Loan book through quality disbursements.
  • Coordinating recruitment and training for Team leaders while ensuring optimal numbers for the branch. Ensure retention of the sales agents.
  • Support in managing Sales Team productivity and performance monitoring in line with the company objective.
  • Support Retail credit processes for TAT assurance for enhanced Customer experience and compliance to the institution’s lending policies.
  • Sign up for new private and government sector MOUs for loan processing within the assigned area of operations.
  • Ensure growth of new customers, retention, and penetration within the existing MOUs.
  • Communicating and reinforcing the company’s lending policies.


  • Degree or Diploma in Business related field
  • Proven successful 2+ years’ experience in microfinance, or financial institutions in a similar role.
  • Good analytical skills especially using the business analysis tools
  • A person of high integrity and professional decorum. Keen on timely achievement targets and
  • Excellent interpersonal and communication skills.
  • Client-focused

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