Regional Branch Manager at Workforce Africa

Posted 4 months ago

Primary Duties and Responsibilities

  • Responsible for building, leading and empowering a communicative and effective store team by delegating, coaching and directing team members towards achieving set targets.
  • Responsible for Implementing and enforcing established standard operating procedures in the store Operations, sales, marketing, promotional activities in the store.
  • Responsible for setting KPIs for the team directly supervising and ensuring successful cascading of KPI and targets by the Sales coordinators to the rest of the team members.
  • Responsible in enforcing stock management processes.
  • Promote good customer service and resolve customer complaints, in a timely and professional manner.
  • Oversee and manage day to day running of the fresh department.
  • Enforce all Safety and Security Issues and report any and all unsafe conditions.
  • Carry out branch security activities as required i.e. open and close the branch outlet on a daily basis; Maintain custody of the branch alarm codes and passwords.
  • Ensure that daily cash reconciliation and intact banking is done.
  • Ensure that there is a safe working and shopping environment.
  • Ensuring the customer care section runs smoothly and intervene where necessary;
  • Any other duty which may be assigned by Management.

Experience Requirement

  • Minimum 6 years experience in branch operations
  • Prior experience in retail would be added advantage.

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