Operation Manager – Mombasa Road at Brites Management

Posted 4 months ago

Duties and Responsibilities

  • Line management of all employees in Kenya; their performance and development
  • Ensuring that the various Kenya guest-facing units deliver guest services / experiences in line with the agreed standards & definitions for agent services
  • End-responsible for the consistently strong and cost-efficient performance of support functions including resupplies, fleet management and asset management / maintenance
  • Ensuring that the Kenya operations meet the company’s Group policies, procedures and standards at all times, including a / o health & safety and admin controls
  • Ensuring that all assets and equipment are kept in excellent condition
  • Managing and supporting the operations team by defining precise local operational processes with a focus on strong operational execution and results
  • Developing strategies to strengthen driver’s value proposition to continually grow our supply base, performance, quality, compliance and retention
  • Actively leading and/or supporting expansion across the rest of the country
  • Hands-on supply management – working autonomously and taking initiatives with your team through the stages of fleet acquisition, conversion and activation
  • Analyzing data – you will monitor our city operations metrics to ensure marketplace health between all stakeholders Identifying trends, risks and improvement opportunities on a local level that may impact the business
  • Advising and closely collaborating with HQ teams such as Product, Legal or Marketing to develop and execute key initiatives that drive growth and efficiency
  • Taking ownership of Bolt’s growth by ensuring both local operations and HQ teams support and collaborate actively with each other to meet business goals

Key job qualifications, skills and requirement.

  • Minimum 5 years of experience in various operational management roles
  • Strong organizational and logistic skills in leadership positions in organizations
  • Effective at managing and training / coaching middle managers and staff
  • Effective at crisis management and good at making instant decisions; ability to multitask and prioritize in a challenging environment
  • Good working knowledge & experience in the majority of the following areas :
  • Logistics / resupply
  • Cost management
  • Asset & fleet maintenance management
  • Ability to build good working relationships with people at all levels from camp staff to the Board of Directors
  • Proven ability to handle complex intercultural people matters, with cultural sensitivity and awareness
  • Passion for positive impact and wildlife tourism as well as community development
  • Minimum degree or diploma
  • Strong verbal and written communication skills and ability to structure and present work plans and ideas
  • Independent getting things done’ mentality; willing to work hard

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