Head, Affluent Clients & WI at Standard Bank Group

Standard Bank Group

Full Time
Posted 7 months ago

Head, Affluent Clients & WI

Job Type: Full Time
Qualification: BA/BSc/HND, MBA/MSc/MA
Experience: 10 – 12 years
Location: Nairobi
Job Field: Banking

Job Purpose: To implement, enable, scale, entrench, engage, and commercialize the Affluent Clients segment value proposition/s and life journeys in the country. This is to be achieved in collaboration with other Segments, Client Solutions, digital and eCommerce, Engineering, and country stakeholders through the client engagement platforms.

Key Deliverables:

  • Accountable for risk management and adherence to all governance standards for the continued sustainability of the segment in the country.
  • Accountable for successful delivery of segment client experiences, client growth, and financials.
  • Accountable for the achievement of the segment financial and non-financial metrics in line with CHNW Clients, country requirements.
  • Adhere to various domain guidelines.
  • Conduct client sensing to improve understanding of client needs.
  • Deliver SBG and 3rd party products and services to the Affluent client segment through a client-centric platform.
  • Demonstrate leader-led direction and behaviors for successful transformation of the affluent segment into the new business model.
  • Develop appropriate recovery and resolution plans to protect the Affluent segment from any untoward event.
  • Develop client risk appetite based on the defined framework.
  • Drive and entrench a consistent client experience through all engagement platforms.
  • Drive multi-product client experiences to address life events, distributed through client engagement platforms.
  • Ensure alignment to the People and Culture standards with regards to all employee-related matters.
  • Ensure satisfactory audits and no repeat unsatisfactory findings.
  • Ensure that remedial actions are defined and implemented in collaboration with country, other segment heads, and Client Solutions.
  • Follow the parameters of the key trade-off decisions at the client level.
  • Identify current and potential employee skill requirements.
  • Implement and monitor risk management across the segment.
  • Implement the client value proposition in the country with approved customizations.
  • Inspire the team to deliver on the Group’s shared purpose and instill a culture enabling the Group to evolve into a client-led platform organization.
  • Lead and execute the Affluent segment value proposition, related toolbox(es), and client journeys in the country.
  • Leverage client analytics and data to inform changes in the value proposition and building client relationships.
  • Maintain alignment with other segment heads to ensure client value proposition delivery and reduce duplication.
  • Make client-level pricing and risk decisions within the framework.
  • Partner with Client Solutions and 3rd Party partners for the delivery of integrated multi-products and services.
  • Provide input into talent strategy developed by People and Culture.
  • Provide input into the overall segment value proposition and related toolbox(es).
  • Set the example and lead the team in line with the Group’s leadership identity, core values, and People Promise.
  • Stay abreast of market and competitive developments.
  • Track and report on adoption of the strategy and provide feedback to various domains and capabilities.


Minimum Qualifications:

  • First Degree in Business Commerce

Experience Required:

  • 10 -12 years in Personal and Private Banking, leading, integrating, and delivering client sales and service within the Private Banking context.
  • Experience in preparing and motivating credit applications is essential for arbitration processes.
  • Experience in budgeting, forecasting, cost control, and sales management.
  • Experience with banking/financial industry products and services.
  • Experience in developing, designing, and enabling segment value propositions.
  • Strong understanding of digital, open banking, and platform integrations.

Behavioral Competencies:

  • Adopting Practical Approaches
  • Articulating Information
  • Convincing People
  • Developing Expertise
  • Directing People
  • Embracing Change
  • Interacting with People
  • Inviting Feedback
  • Making Decisions
  • Producing Output
  • Resolving Conflict
  • Understanding People

Technical Competencies:

  • Business Acumen (P&C)
  • Financial Acumen
  • People Strategy Development
  • Product Knowledge (Consumer Banking)
  • Risk Identification
  • Risk Management

Method of Application: Interested and qualified? Go to Standard Bank Group to apply.

Job Features

Job CategoryBanking

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