Field Engineer – Taveta at SunCulture Kenya Ltd

Posted 2 months ago

About the role:

  • Reporting to the Engineering Team Lead, the Field Engineer be involved with and not limited to carrying out Technical Surveys, conducting SunCulture product installations and aftersales. He will also be a pioneer of product knowledge and troubleshooting when it comes to the innovations of SunCulture products to our customers.

Key Responsibilities:

Project Management  

  • Undertaking Site visit for pre-feasibility and Feasibility site information collection and analysis.
  • Contacting clients to set preferred dates and installing the products within the set timelines.
  • Proper time management to ensure all projects assigned are achieved within the timelines set

Risk Management

  • Be very proactive in identifying job risks during installations, resolving them, and reporting to the team leads
  • Communicate and mitigate any risk factors that are encountered in the field by various engineers.
  • Carrying out technical surveys and submitting the reports) to the engineering team leads
  • Designing irrigation systems, conducting installations, and providing after-sale services for SunCulture products
  • Mentoring and in-field training of new engineers
  • Guiding clients through contract filling and sending the signed contracts to HQ every Friday.
  • Contacting all clients assigned promptly and setting the agreed preferred dates in the app sheet
  • Filling and syncing Job Submission Forms(JSFs) in the app sheet within the same day the installation/after-sale is done
  • Vetting of clients and initiating dispatches of products via the app sheet once the set threshold requirement has been met.
  • Reporting of emerging issues during after-sales and installations to the relevant authority as soon as they emerge and working closely with the after-sales department to ensure quick resolution of after-sale issues.
  • Advise and provide recommendations to clients on products  that would work best for them during technical surveys
  • Do a minimum of 2 installations in a day.
  • Achieve a mean Turn Around Time of under 2 days for jobs done
  • Achieve a mean app adherence of 100% of all the jobs done

Does this sound like you?

  • Degree/ Diploma in Mechanical Engineering or any other related field with specialization in Agricultural equipment is an added advantage
  • 2+ years of experience with solar grid pump systems and  irrigation systems  management
  • Hands-on, detail-oriented, and with strong execution skills especially installation and conducting surveys
  • Good communication skills both written and spoken with the ability to interact freely with customers of different levels and backgrounds.
  • An independent thinker who is able to thrive in a fast-paced dynamic environment.
  • In-depth knowledge of the industry and current trends adaptable for  SunCulture
  • Be organized and be an expert in  time management
  • An agile trainer capable of training and being trained and be very resilient and flexible
  • Strong computer skills in, GSuite, Microsoft Office, database management experience in CAD or other project design software is a plus
  • Able to work in a dynamic environment with immense pressure and meet deadlines
  • Comfortable with ambiguity and able to plan, be organized, and meet deadlines
  • Proactive, collaborative, organized, curious, problem solver with a “can-do” attitude

Apply Online