Dental Clerk at Premier Hospital

Posted 4 months ago

Reports:    Dental In-Charge


The dental clerk will be responsible for all clerical work in the dental department to ensure smooth running of the department.


  • Answer all incoming calls, schedule appointments, and follow up on appointments.
  • Is responsible for the dental reception area and ensures the patients receive the recommended and approved dental care and personal attention in a timely professional manner.
  • Ensure that all appropriate documents are completed prior and after the client has received the services.
  • Manage and maintain recall system, including ensuring pending appointments are confirmed, recalling dormant accounts, and completing chart audit files on all clients.
  • Determine and confirm insurance coverage, assist clients on filling the requisite insurance forms, bill the patient, and ensure all preauthorization forms are filled and uploaded on the appropriate portal/system.
  • Generate reports as may be required.
  • Perform clerical duties including creating files, doing minutes as may be delegated, correspondence, and any other duty as may be delegated.


  • Diploma in front office administration or its equivalent.
  • Certificate in basic computer studies.
  • Training on Hospital insurance packages will be an added advantage.
  • At least 1 year as a receptionist/front office administrator.


  • Honesty, transparency, and integrity
  • Excellent customer service skills.
  • Effective communication skills – listening, oral and written.
  • Good interpersonal skills and a team player.
  • Ability to work under pressure with minimum supervision.
  • Analytical and decision-making skills.
  • Report writing and presentation skills.
  • Desire for personal development, improvement, and learning.

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