Customer Experience Executive – Mombasa at Kyosk Digital Services

Posted 4 months ago

Job Scope:

Reporting to the Business Development Manager, Individuals will be responsible for developing and maintaining strong relationships with our clients. He/she will be trusted advisor, helping them navigate financial challenges, access our products, and capitalize on sales growth.

Key Responsibilities:

  • Build and maintain strong, long-lasting relationships with clients.
  • Identify and pursue opportunities to expand client base and contribute to overall growth of sales portfolio.
  • Attend and respond to client’s queries, statement requests, settlement quotes and refund requests.
  • Enhancing organisation reputation by maintaining professional and high standards of internal and external customer service.


  • Diploma in Business related field
  • Proven successful 2+ years’ experience in microfinance, or financial institutions in a similar role.
  • Strong financial analysis skills and the ability to assess credit risk.
  • Excellent interpersonal and communication skills.
  • Client-focused
  • Communicating and reinforcing the company’s lending policies.

Company Benefits

Competitive pay package & Medical Cover

Apply Online