Client Experience Executive at Crystal Recruit

Posted 2 months ago

Responsibilities:

  • Provide professional advice to clients about the company’s services, ensuring that clients are fully informed about the company’s value propositions.
  • Actively listen to each client, take note of their specific needs, preferences, concerns, and use this information to provide personalized recommendations and ensure their individual needs are met.
  • Promptly respond to enquiries from all channels including emails, phones, and all social media outlets.
  • Do follow ups.
  • Record all complaints received/report, inform the management about them, and document their resolutions.
  • Attend to walk-in clients promptly, respond to their needs and advise them of the company services accordingly.
  • Assess and recommend various ways to appreciate clients from time to time to improve client experience.
  • Maintain and manage corporate clients.
  • Prepare and submit weekly and monthly role-based reports.
  • Perform any other duties as may be assigned to you by management.

Requirements

  • A degree or diploma in a business-related field from a recognized institution
  • 1-2 years’ working experience in customer service field.
  • IT Background will be an added advantage.
  • Excellent customer service skills
  • Ability to proactively anticipate client needs and advise them accordingly.
  • Confidentiality and ability to maintain client information private.
  • Excellent communication skills; written and verbal.
  • Understanding of social media management and platforms
  • Ability to work under minimum supervision and/or self-supervise.
  • Good in multi-tasking

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