Card Operations Officer – Merchant Acquiring at Ecobank Kenya

Ecobank Kenya

Full Time
Nairobi
Posted 6 months ago

Card Operations Officer – Merchant Acquiring

Job Type: Full Time
Qualification: BA/BSc/HND
Experience: Not specified
Location: Nairobi
Job Field: Banking

Job Description:

Transaction Processing:

  • Oversee the daily processing of merchant transactions and ensure accuracy.
  • Monitor transaction data for unusual activity or potential fraud.
  • Investigate and resolve transaction-related issues in a timely manner.

Merchant Support:

  • Serve as a point of contact for merchant inquiries, issues, and escalations.
  • Provide operational guidance and support to merchants, including equipment troubleshooting.
  • Collaborate with the sales team to assist in onboarding new merchants.

Risk Management:

  • Monitor merchant accounts to identify potential risks or compliance issues.
  • Assist in the implementation and enforcement of risk mitigation strategies.
  • Maintain updated records and documentation related to risk assessment.

Reporting and Reconciliation:

  • Generate and analyze reports related to merchant transactions and settlements.
  • Conduct daily reconciliations to ensure accuracy in financial records.
  • Identify and resolve discrepancies and variances in merchant accounts.

Compliance and Regulation:

  • Stay informed about payment industry regulations and ensure compliance.
  • Implement and maintain policies and procedures that align with industry standards.
  • Assist in audits and regulatory examinations related to merchant services.

Continuous Improvement:

  • Identify opportunities to enhance operational efficiency.
  • Collaborate with cross-functional teams to implement process improvements.
  • Maintain up-to-date knowledge of industry trends and best practices.

Method of Application:
Interested and qualified? Go to Ecobank Kenya on fa-emqf-saasfaprod1.fa.ocs.oraclecloud.com to apply.

Job Features

Job CategoryBanking

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