Lay Counselor Educator at Medecins Sans Frontieres (MSF)

Main Purpose

  • Perform basic counseling and educational activities to patients, families, communities, following MSF protocols and procedures, to improve the mental health condition of the recipients of service.


  • Actively promote the availability of MSF services.
  • Carry out, individually or in group, basic counseling and/or educational sessions, to patients, their families, hospital staff and/or the community.
  • Refer patients when necessary to other specialists or external actors to provide the best available support.
  • Collect and report specific information related to the target group.
  • Keep files and statistics updated about the counseling and/or educational activities.
  • Give testimonies to patients and in the community on own experiences as a patient.
  • Documents and reports all conducted work, group and individual, educational, and counselling, following the MSF data collection and data privacy SOP.
  • Generates monthly reports to share with the MH department, about the activities done according to the plan.
  • Collaborate with the team members to advance the services to recipients in need. Share feedback and communicate the challenges and achievement with the MHAM regularly.
  • Empower other person with lived experiences of mental disorders to reflect and share their stories.
  • Keep confidential information and files of patient after each session.



  • Desirable, formal degree in social work.


  • Desirable working experience in related jobs
  • Makes part of the target group of patients and is willing to share his own experiences as a patient


  • English + Swahili


  • Computer literacy (word, excel and internet)


  • Results and Quality Orientation
  • Teamwork and Cooperation
  • Behavioural Flexibility
  • Commitment to MSF Principles
  • Stress Management