Webmaster Specialist at Global Alliance for Improved Nutrition (GAIN)

About the Role

The Global Alliance for Improved Nutrition (GAIN) is seeking a Webmaster Specialist to develop, maintain and manage the overall performance of GAIN and GAIN’s partner websites. This role will be on a fixed-term contract basis up to 3 years, subject to availability of funding. This position is open to GAIN’s country offices in Nairobi and New Delhi.

Reporting to the Digital Communications Manager, you will be responsible for strengthening and engaging GAIN’S online presence by ensuring our websites are functional, user-friendly, and aligned with the organisation’s goals and objectives.

You will support GAIN Communications team in website and digital campaign planning, coordination, and implementation, as well as general communications support for the team when needed. You will coordinate and work with other focal points in other countries and programmes and lead on website matters. The postholder will be responsible for facilitating communications with an external web agency and liaise with developers and multiple budgets to coordinate website creation and updating.

Key Responsibilities include

  • Creating, upgrading, and maintaining website content, new interactive features and multimedia content, and ensuring web accessibility
  • Ensuring that the GAIN’s website design is visually and content-wise appealing, intuitive, reaches the targeted audiences, providing positive user experience and troubleshooting any issues that may arise
  • Organising, categorising, and managing website content using content management systems (CMS) or other relevant tools
  • Overseeing domain registration and renewal, as well as managing web hosting accounts and server configurations. This encompasses GAIN’s partner websites
  • Supporting UX design by assisting in creating wireframes and proposing new, streamlined designs in line with GAIN’s branding
  • Implementing SEO techniques and strategies to improve website visibility, organic search rankings, and website traffic
  • Tracking and analysing website performance through qualitative and quantitative metrics using tools such as Google Analytics and generate regular reports to identify areas for improvement to assess user needs and ensure the website meets those needs and measure success
  • Working with IT and developers to implement security measures to protect the website from potential threats, such as malware, hacking attempts, and data breaches. In addition to supporting decision-making for the overall web governance at GAIN
  • Working closely with stakeholders, including content creators, designers, developers to ensure the website aligns with business objectives
  • Coordinating global and country communications team to include graphic design and social media support, digital support, writing content etc.

About You

  • The ideal candidate will have proven experience in communication roles, preferably with links to website management, marketing, content creation, computer science, journalism, public relations or related area. You will have demonstrable experience working as a webmaster in a business environment using CMS tool such as Drupal (preferred), WordPress, Dreamweaver etc.
  • You will also have experience in SEO, UX design and improving online customer journeys and working with and managing third party/external agencies.
  • The ideal candidate will posess excellent communication and willing and able to work in a multicultural environment. Also, you will have excellent creativity, writing and editing skills. In addition to this, you will be fluent in written and spoken English, candidates’ with working knowledge of French, Portuguese and additional languages relevant to GAIN offices will be an additional advantage.
  • A Bachelor’s degree or equivalent in web development, digital marketing, information technology or computer science or related field. You will have solid understanding of SEO, technical backend and CMS and proficient in Adobe XD, Figma or similar wireframe design software. Also, you will be familiar with one or more coding languages, which is used to program websites, solve issues and improve server performance.